Notes to visitors
Advance Booking for Outpatient Service
Timeslots and doctors for advance booking
- The advance booking is available for the above timeslots and doctors only
- Emergency patients will be given priority to receive immediate treatment
- Consultation session times are subjected to change without notice
- For any inquiries or reservation, please call 24-hour Outpatient and Emergency Department: 2122 1333
Fees & Charges
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*Please note that the consultation fee does not include testing for COVID-19.
Gleneagles’ 24-hour Outpatient and Emergency Department is the first and only private hospital on Hong Kong Island that provides round-the-clock outpatient and emergency medical services. Managed by a team of medical and nursing professionals, patients with urgent or common medical conditions will receive timely and professional care whenever they need it.
The department is equipped with comprehensive facilities, including a standard resuscitation room, a negative-pressure room, observation beds, X-ray service and a triage zone for suspected infectious patient. By adopting a multi-disciplinary team approach, we strive to provide seamless and effective care to our patients.
Our Facilities and Environment
Notice Board/Latest News
Special Paediatric Clinic available during Chinese New Year holidays
To better serve kids' needs, there will be a special paediatric session at the following time:
|22 January 2023 (Sunday)||3:00pm - 6:00pm||HK$1,500 (by booking)|
|23 January 2023 (Monday)||3:00pm - 6:00pm||HK$1,500 (by booking)|
|24 January 2023 (Tuesday)||10:00am - 1:00pm||HK$1,500 (by booking)|
|25 January 2023 (Wednesday)||3:00pm - 6:00pm||HK$1,500 (by booking)|
Please make advance booking if possible to minimise waiting time. For appointment or enquiries, please call our service hotline 2122 1333.
Emergency Response Level
In response to the emergence of “Coronavirus Disease 2019 (COVID-19)”, the Hong Kong Government has activated the Emergency Response Level.
As per the Centre for Health Protection's (CHP) instructions, all suspected cases will be reported to the CHP and patients will be transferred to designated public hospitals for further clinical management.
Kindly refer to these NOTES if you plan to make a visit to our hospital.
Paediatric Evening Clinic
From now on, our Paediatric services will be extended on the following days at our 24-hour Outpatient and Emergency Department. Children will receive timely treatment from our specialists in Paediatrics.
|Monday and Wednesday||6:30 pm - 8:30 pm|
|Tuesday||6:30 pm - 8:00 pm|
|Thursday||8:30 pm - 10:30 pm|
|Friday||7:00 pm - 9:00 pm|
|Saturday||3:30 pm - 7:30 pm|
|Sunday||3:00 pm - 6:00 pm|
*Excluding public holidays
Consultation fee: HK$640 - HK$1,000
Advance booking: +852 2122 1333
How Are Patients’ Conditions Assessed
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A triage system is in place to ensure that our patients receive the most appropriate care in a timely manner. All patients attending our 24-hour Outpatient and Emergency Department have their clinical conditions assessed by our triage nurses after registration. This system ensures timely attention and appropriate intervention to be provided to patients with most urgent medical conditions.
During the triage process, nurses will conduct several initial assessment including asking questions about the symptoms, past medical history and other relevant history, and measuring the patient’s blood pressure, pulse rate, temperature, and oxygen saturation etc.
Patients who are critically ill or presenting with potentially life-threatening medical conditions are given a higher priority for assessment and treatment.
Our Service Pledge
Category 1 – Critical
Immediate resuscitation within 5 minutes
Category 2 – Urgent
95% of patients to be treated within 15 minutes
Category 3 – Non-urgent
90% of patients to be treated within 30 minutes
At any point in time, our 24-hour Outpatient and Emergency Department has at least two on-duty doctors, at least one of them is an Emergency Medicine Specialist. Our Emergency Medicine Specialists and specialist nurses are trained to provide appropriate and immediate care to patients with acute illnesses or injuries. In situations where joint consultation with other specialists is deemed necessary, relevant specialists will be arranged to attend to patients immediately. Should this need arise outside of normal day hours, these specialists, who may not practise 24 hours in the hospital, will be called upon to provide appropriate care to patients.
The typical patient journey from registration to discharge/admission is shown below:
The actual waiting time is dependent on patient volume and the conditions of patients attending the department.